Troubleshooting

Important:

Please make sure that your Pacojet is complete before using.
The white seal (preliminary scraper) in the centre of the black rubber spray guard assembly should always be in place.
Check that your blade is not bent. Place the pacotizing blade on a flat surface and tap on one end. The blade should vibrate/rock from side-to-side. If the blade rests on one side, it is bent.
Check that your beakers are not dented as this will stop the blade during a cycle and may cause damage.

Problem

Machine stops, display shows "EE" (Pacojet 1) or "Error" (Pacojet 2) and the directional display shows "▲ up" an. The pacotizing beaker cannot be removed.

Possible cause

The pacotized ingredients in the pacotizing beaker have refrozen above/behind the blade, resulting in an overload when the shaft reverses. The beaker cannot be removed due to the extended shaft.

Solution

Wait 20-30 minutes for the beaker to warm up. Turn off the power using the On/OFF switch.
To trigger the shaft to reset to the start position, press START.

Problem

Texture of the end product is too coarse or fine.

Possible cause

Beaker content has not been frozen cold enough.

Solution

Freeze at least 24h at -22 ˚C (-8°F).

Problem

Pacotizing produces a powder snow-like texture.

Possible cause

Beaker content is too cold (i.e. below -23 ˚C/ -9 °F)

Solution

Pacotize the beaker again, or pour a small amount of appropriate liquid (e.g. juice or sugarsyrup for sorbet) on the frozen surface before pacotizing

Problem

Machine makes a loud noise and/or starts to smoke when pacotizing.

Possible cause

Pacotizing blade/Spray guard assembly has not been securely affixed to the splined, magnetic end of the shaft (which protrudes from underneath the housing of the Pacojet), allowing the blade to fall onto the frozen surface of the beaker.

Solution

Immediately press the STOP button (if possible,before the machine shuts off automatically (EE or Error).
Contact your designated service centre for instructions on removing the pacotizing beaker before sending the machine for repair.
Send your Pacojet to the service centre to be repaired.

Problem

Machine makes a loud noise and/or starts to smoke when pacotizing.

Possible cause

No pacotizing blade is affixed to the splined, magnetic end of the shaft when pacotizing a frozen beaker, forcing the shaft (which cannot penetrate the ice without a pacotizing blade) to be pushed up into the underside of the Pacojet housing.

Solution

Immediately press the STOP button (if possible,before the machine shuts off automatically (EE or Error).
Contact your designated service centre for instructions.